Call Us: (03) 327 8455

COVID-19 Updates

Latest news and updates regarding COVID-19 Your Vets

 

Our current opening hours during the Covid-19 lockdown will be:

Monday - Friday = 8.30am - 5.30pm

Saturday = 9am - 12pm

 

 

Level 4 restrictions at Marshall & Pringle Petmed Kaiapoi

Week of March 30th to April 4th, 2020

 

We are open but we are operating on reduced hours and lower staff numbers, see hours above.

Please also consider the well being and health of our staff during the weeks ahead.

We are all doing our best to look after you and your pets needs, as well as minimising the risks of COVID-19 to us and yourself

 As always we are here to look after your pets health, but we are facing restrictions with some of the services that we can supply.

 

If your pet is sick or in pain, or if you have an emergency, we are here for you.

 

If you have a sick pet that you think needs veterinary treatment

  •  You must telephone the clinic first 03 327 8455
  •  Please Do not  arrive at the clinic without phoning first.
  •  If you have made an appointment, phone us when you arrive in the carpark and stay in your car.
  • A staff member will come out and collect your pet and take into the clinic for examination while  you wait in the car.
  • One of our vets will examine your pet and talk to you on the telephone while this is happening and advise you of treatment recommendations.
  • A staff member will return your pet to you with any medications needed.
  • If needed and after discussion with you, your pet may be admitted to the hospital for blood tests, XRays, fluid therapy etc.
  • Payment can be made either with a mobile eftpos terminal that can be bought out to you, or by internet banking. We can know longer accept cash or cheques.

 

The Christchurch After Hours Clinic at 90 Disraeli St, Addington is still operating at normal hours.  

Their phone number is 03 366 1052.

 

If you need a prescription repeat or pet food

  • You must telephone the clinic first 03 327 8455.
  • Please Do not  arrive at the clinic without phoning first.
  • If our phones are busy you can email your enquiry and we will try and respond within one hour.
  • For prescription drug repeats, we can now only let you order one months supply at a time. This is a Government requirement that appies to us and medical pharmacies.
  • We will process your order and we will do our best to have it ready within 24 hours.
  • Orders can be home delivered by us if local at no charge.
  • If you collect, you won’t be able to enter the clinic. Your order will be bought out to you. Payment is by mobile eftpos or internet banking. We cannot accept cash or cheques sorry.

 

Services that we cannot supply

  • Routine and non urgent procedures.
  • Speys (exception Pyometra) and neuters (exception acute prostate disease.
  • Routine dental care (exception severe dental disease that is compromising patient well-being).
  • Minor lump removals.
  • Annual booster vaccinations.
  • We will still do puppy and kitten vaccinations and the 15 month booster.
  • Anal gland emptying unless symptoms suggest it is urgent e.g. anal gland abscesses.
  • We will do suture removals if the surgery was done pre lockdown.
  • At this stage we will not be selling worm tablets, flea treatments, petcare products for at least the next week.
  • This list is evolving as we get new information from NZVA and VCNZ.

 

 

26 March 2020

Hope everyone is doing well and staying sane so far!

We would like to confirm a few common questions:

- We are supplying essential items only during this time. This includes food and medication, but not flea, worming, shampoo and other non-essential over-the-counter products.

- As we are running on limited staff at this time, we are sometimes too busy to answer the phone (sorry!). With that in mind, if you need to order something, emailing us instead would be helpful. Our email address is: kaiapoi@petmed.co.nz

And just a reminder, if you have a sick animal, please call us first to make an appointment. See notes below for the procedure we will be running. Please also limit the people who come down, just one person is needed per animal. 

Thanks for your patience in these situations! Lets all stick to the lockdown rules, only leaving the house for essential reasons, your furry family must be loving the extra company :)

 

25 March 2020

As we are classed an essential service, we will be seeing emergency and sick animals only during the lockdown period.

 

Please call us prior to coming down to make an appointment, and call again once in the car park to check in. A nurse will come out to collect your animal, with the vet carrying out the consult discussion with you over the phone.

 

You can also order medications and food during this time, please call us over the phone to order and we will let you know collection methods. We will be able to deliver to certain areas.

As per usual, do give us plenty of notice in case there is a delay in getting what you need.

 

We are discouraging cash and eftpos payments at this time, but welcome internet payments.

 

Please do let us know if you have had any contact at all with suspected or confirmed cases of Covid-19, or are on self-isolation due to overseas travel (including anyone in your household).

 

Thank you for your understanding during this unusual time. We are doing our best to stay well and healthy, so we can continue to provide this service for our valued customers during the lockdown period.

We wish the best for you and your family, keep well and safe!!