Call Us: (03) 327 8455

COVID-19 Updates

Latest news and updates regarding COVID-19 Your Vets

01 Sept 2020

Hi everyone, here is a reminder of our guidelines for operations under the current Covid Alert Level 2.

Contact Tracing: Please use the Covid tracing app on your phone when you enter the clinic to record your visit. If you dont have the app, thats OK - please sign our paper register on arrival instead.

Social distancing: Please allow at least 1m distance between our staff/others and yourself at all times.  Only 2 people please in the waiting room at one time. 

Only one person per patient in the consult rooms.

Please use the hand sanitiser provided on entry and departure.

If you are sick, please stay home. We can deliver food or medical orders within Kaiapoi if necessary, please call to enquire.

Please call to make appointments/order food or medications, as opposed to coming to the clinic to do this.

 

Any questions at all, dont hesitate to ask!

 

 

 

Tuesday 12th May,2020

Clinic Operations at Level 2

From midnight, Wednesday May 13th, New Zealand goes down to Level 2.

NEW CLINIC OPERATING HOURS

BEGINNING THURSDAY 14TH MAY

Monday,Wednesday and Friday.                             7.30 am to 6.00 pm

Tuesday and Thursday                                          7.30 am to 7.00 pm

Saturday.                                                             8.30 am to 1.00 pm

Please telephone for an appointment

03 327 8455

We are looking forward to welcoming you back into the clinic.

Clients will be allowed into the clinic but with restrictions

Please phone from the car park when you arrive and our staff will assist your entry into the clinic

There will be limits on the number of clients in the building at anytime

Social Distancing will be required in the waiting room and examination rooms

Services offered will be getting back to near normal

Contact tracing information will be a requirement

We will still offer and encourage free delivery of food and presciptions under Level 2

Please be patient, we are here to help but things may take longer than pre lockdown

 

 

 

Monday 27th April, 2020

Clinic Operations at Level 3

From 8.30 am , Tuesday 28th April New Zealand goes from Level 4 to Level 3. 

Level 3 is expected to last at least 2 weeks before a further review and Alert Level decision on May 11th.

For our clinic, and like all other clinics in New Zealand, we will continue to operate the clinic in exactly the same manner as with Level 4. Please see the guidelines set out below in the posting dated 28th March,2020.

This means that clients will still be unable to enter the clinic building and will have to wait in the car while a nurse collects your pet and takes him/her into the clinic for examination. This will likely be relaxed when we go to Level 2 (hopefully in 2 weeks)

Our hours remain as they have been in Level 4:

Mon-Fri 8.30 am to 5.30pm

Saturday 9.00am to 12 noon

We are still happy to deliver food and script orders. In the last 4 weeks we have home delivered over 200 orders.

We are allowed to do more routine procedures under level 3 such as annual booster vaccinations and desexing surgery. However we will not be offering routine procedures until at least the week beginning Monday May 4th. We are trying to establish a level of work that ensures staff safety and wellbeing and looks after the more urgent needs of our patients as we move through Level 3.

If you think your pet needs to be seen please phone the clinic 03 327 8455 or email us kaiapoi@petmed.co.nz , we are here for you and your furry friends.

We thank you for your patience and understanding over the last 4 weeks. It has been a challenging time for everyone in New Zealand and we are all learning as we go forward.

In clinic procedures are all taking 2-3 times longer than pre Lockdown. Our vets and nurses are having to act as holders of the patients during examinations while you, the owner, waits in the car and talks to the examining vet on the phone. All of this results in things taking a lot longer and sometimes means we can't always answer the phone, even with 3 nurses and 2 vets on duty at most times. Once again thanks for being patient.

Our vet and nursing teams have been absolute champions over the last month and we are thankful for their hard work, their dedication and their smiles!

 

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24th April, 2020

ANZAC Weekend Hours 

The clinic will be closed from 5.30 pm Friday until 8.30 am Tuesday'

The Christchurch After Hours Clinic will be open if you have an emergency or need urgent veterinary care.

They are located at 90 Disraeli St, Christchurch. Telephone 366 1052

 

 

Our current opening hours during the Covid-19 lockdown will be:

Monday - Friday = 8.30am - 5.30pm

Saturday = 9am - 12pm (but not ANZAC day)

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28th March,2020

 

Level 4 restrictions at Marshall & Pringle Petmed Kaiapoi

Weeks of March 30th to April 24th, 2020

 

 

We are open but we are operating on reduced hours and lower staff numbers, see hours above.

Please also consider the well being and health of our staff during the weeks ahead.

We are all doing our best to look after you and your pets needs, as well as minimising the risks of COVID-19 to us and yourself

 As always we are here to look after your pets health, but we are facing restrictions with some of the services that we can supply.

 

If your pet is sick or in pain, or if you have an emergency, we are here for you.

 

If you have a sick pet that you think needs veterinary treatment

  •  You must telephone the clinic first 03 327 8455
  •  Please Do not  arrive at the clinic without phoning first.
  •  If you have made an appointment, phone us when you arrive in the carpark and stay in your car.
  • A staff member will come out and collect your pet and take into the clinic for examination while  you wait in the car.
  • One of our vets will examine your pet and talk to you on the telephone while this is happening and advise you of treatment recommendations.
  • A staff member will return your pet to you with any medications needed.
  • If needed and after discussion with you, your pet may be admitted to the hospital for blood tests, XRays, fluid therapy etc.
  • Payment can be made either with a mobile eftpos terminal that can be bought out to you, or by internet banking. We can know longer accept cash or cheques.

 

The Christchurch After Hours Clinic at 90 Disraeli St, Addington is still operating at normal hours.  

Their phone number is 03 366 1052.

 

If you need a prescription repeat or pet food

  • You must telephone the clinic first 03 327 8455.
  • Please Do not  arrive at the clinic without phoning first.
  • If our phones are busy you can email your enquiry and we will try and respond within one hour.
  • For prescription drug repeats, we can now only let you order one months supply at a time. This is a Government requirement that appies to us and medical pharmacies.
  • We will process your order and we will do our best to have it ready within 24 hours.
  • Orders can be home delivered by us if local at no charge.
  • If you collect, you won’t be able to enter the clinic. Your order will be bought out to you. Payment is by mobile eftpos or internet banking. We cannot accept cash or cheques sorry.

 

Services that we cannot supply

  • Routine and non urgent procedures.
  • Speys (exception Pyometra) and neuters (exception acute prostate disease.
  • Routine dental care (exception severe dental disease that is compromising patient well-being).
  • Minor lump removals.
  • Annual booster vaccinations.
  • We will still do puppy and kitten vaccinations and the 15 month booster.
  • Anal gland emptying unless symptoms suggest it is urgent e.g. anal gland abscesses.
  • We will do suture removals if the surgery was done pre lockdown.
  • At this stage we will not be selling worm tablets, flea treatments, petcare products for at least the next week.
  • This list is evolving as we get new information from NZVA and VCNZ.

 

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26 March 2020

Hope everyone is doing well and staying sane so far!

We would like to confirm a few common questions:

- We are supplying essential items only during this time. This includes food and medication, but not flea, worming, shampoo and other non-essential over-the-counter products.

- As we are running on limited staff at this time, we are sometimes too busy to answer the phone (sorry!). With that in mind, if you need to order something, emailing us instead would be helpful. Our email address is: kaiapoi@petmed.co.nz

And just a reminder, if you have a sick animal, please call us first to make an appointment. See notes below for the procedure we will be running. Please also limit the people who come down, just one person is needed per animal. 

Thanks for your patience in these situations! Lets all stick to the lockdown rules, only leaving the house for essential reasons, your furry family must be loving the extra company :)

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25 March 2020

As we are classed an essential service, we will be seeing emergency and sick animals only during the lockdown period.

 

Please call us prior to coming down to make an appointment, and call again once in the car park to check in. A nurse will come out to collect your animal, with the vet carrying out the consult discussion with you over the phone.

 

You can also order medications and food during this time, please call us over the phone to order and we will let you know collection methods. We will be able to deliver to certain areas.

As per usual, do give us plenty of notice in case there is a delay in getting what you need.

 

We are discouraging cash and eftpos payments at this time, but welcome internet payments.

 

Please do let us know if you have had any contact at all with suspected or confirmed cases of Covid-19, or are on self-isolation due to overseas travel (including anyone in your household).

 

Thank you for your understanding during this unusual time. We are doing our best to stay well and healthy, so we can continue to provide this service for our valued customers during the lockdown period.

We wish the best for you and your family, keep well and safe!!

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